We at InitWorkSolutions, help our clients to build stronger, more agile and innovative Contact Center Solutions. What makes us unique is our ability to conceptualize, architect and implement new and expanded capabilities that allow our clients to transform legacy models to take their business to the next level. We simplify the complexities of Contact Center Industry, solving not only our customers’ technology problems but also their business challenges.
We take an evidence-based approach to setting up your transformation, leveraging our solution set to accelerate your time to value. Our solutions and services will empower our clients to aspire and succeed with a new-generation business model and outstanding customer experience.
These services are delivered through offshore delivery model the helps our customers achieve rapid implementation, world-class quality, and reduced costs.
Since our establishment in 2020 Driven by passion and hard work, we help our clients build stronger, more agile and innovative Contact Center Solutions.
What makes us unique is our ability to conceptualize, architect and implement new and expanded capabilities that allow our clients to transform legacy models to take their business to the next level. We simplify the complexities of telecom industry, solving not only our customers’ technology problems but also their business challenges.
Integrity is the core value that guides all our actions and decisions.
We strive to deliver excellence to our customers in every step.
We value each member of our team and believe that only with dedication and team spirit can we beat any challenges.
Innovation is the cornerstone on which we build our success and future move.
One of the most significant features in the industry is the rapid growth of new and converging technologies. Trying to choose the latest technology and the best equipment to use for various scenarios from an exhaustive host of international manufacturers can be a daunting task. With InitWorkSolutions, you tap into a wealth of experience and expertise gained over the last few decades of operation, that enables us to provide the level of service, that you the customer, deserve and the reliability you demand.
Our Team have 14+ years of experience in Contact Center field. We have been working with OEM’s (Verint/Avaya) for Contact Center implementation/Support. During the tenure of employment with above companies, The team have played Contact Center solution architect/SME role.
We have been actively involved and played key role to implement IP Telephony and WFO (Workforce optimization) solutions for Telecom, BFS, Retail and International Charity trusts to build their Contact Center . We are working with US,ANZ and APAC region customers to provide professional services and consultancy.
In today’s fast-moving markets, companies no longer just want a vendor who responds to requests at a minimal cost – they need an innovative partner that can quickly turn ideas and projects into value-generators with minimal cash burn, and that’s what we do. We are a single provider for managing Contact Center services.
Avaya/Verint Workforce Optimization (WFO) enables organizations of all sizes to record, capture, analyse and act on the voice of the customer to optimize customer experiences, providing unprecedented visibility into the Contact Center and customer processes.
