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Solutions
Unified Communication
Create a seamless engagement experience for your customers and employees. Regardless of where they are working or the device they are using, give your people the communications and collaboration capabilities that will set your business apart—and allow you to compete with businesses that are much larger. Do all of that and much more with Avaya Cloud Unified Communications—the new cloud-based telephony platform from Avaya. Our solution has everything you need—phones, apps, messaging, conferencing, video, even your own team meeting space all in a single, flexible platform.
Capabilities
Capabilities
- Scalable
- Cloud Based Flexibility
- Security
- Mobility
- Business Application Integration
- Team Meeting space
- Rich Unified Communications
Our Expertise
IP Telephony
Avaya IP telephony solutions provide customers a powerful way to capitalize on the benefits of IP telephony. Avaya offers a complete communications architecture that provides software, infrastructure and services to help enterprises stay nimble. The Avaya Communications Architecture helps enable enterprises to reduce costs, lower risk and grow revenue by providing solutions to business imperatives. Avaya provides a single point of accountability for convergence that helps distributed and mobile global enterprises leverage their skills and core competencies.
Contact Center Solution
Customers today leverage new channels of communication and want to interact with the businesses, the way they interact in everyday life. Breaking down the organizational silos and removing the limitations of legacy infrastructure is a top priority for organizations to stay competitive. With the right contact Center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes.
Quality Monitoring & Voice Loggers
Call recording services can help both small and large businesses handle incoming and outgoing business calls, without the added expense of having full time personnel on board. These services make better use of valuable time with customers, seeking information about the business. As a business tool, it provides important marketing information for the company’s management in making decisions for future improvements and growth. In addition, it keeps a record on actions taken, and more importantly, it records requests requiring attention, so nothing is ever overlooked. We at InitWorkSolutions uses Verint/Avaya, Nice WFO Solutions for our customers. These services help business to analyse customer experience and tune their Call Center process.
Below are some key benefits.
- Identify problem areas.
- Keep detailed records.
- Recover overlooked/missed details.
- Quality assurance.
- Continuous improvement.
- Provide agents with valuable feedback.
- Enable product or service improvement.
- Resolve agent-client disputes.
Quality Monitoring & Voice Loggers
Call recording services can help both small and large businesses handle incoming and outgoing business calls, without the added expense of having full time personnel on board. These services make better use of valuable time with customers, seeking information about the business. As a business tool, it provides important marketing information for the company’s management in making decisions for future improvements and growth. In addition, it keeps a record on actions taken, and more importantly, it records requests requiring attention, so nothing is ever overlooked. We at InitWorkSolutions uses Verint/Avaya, Nice WFO Solutions for our customers. These services help business to analyse customer experience and tune their Call Center process.
Below are some key benefits.
- Identify problem areas.
- Keep detailed records.
- Recover overlooked/missed details.
- Quality assurance.
- Continuous improvement.
- Provide agents with valuable feedback.
- Enable product or service improvement.
- Resolve agent-client disputes.
Security Solutions
Security Hardening
We provide Avaya recommended Operating system Audit, vulnerability assessment, Hardening & Reporting services so that our customer can deploy security configuration that is unique to their environment & insuring that security measures have been deployed on their communication devices. This services help customer to mitigate security risk from internal and external threat, unauthorized access and the fraudulent use of information that can all compromise system integrity.
Our Services
Professional Services
InitWorkSolutions are committed to deliver excellence towards their customers. We are more than the next company you outsource your work. We are partners in your projects. When you are hiring us, you are not hiring a single engineer with limited skills. Instead, you are hiring a team of experts who have on-field experience with UC/CC projects. Every member has cross-discipline expertise with specialization in a few. Make us your partners, and discover the value addition we bring to the table.
Support Services
Looking for a Technical Support on day to day basis?
No Problem, we are here to help you. Please reach out to us for your support queries. We like to help our customers. Priority base attention for each UC/CC issues.
Consulting & Training
WFO Training
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